Refund policy

At Diva Jeweller, We take pride in delivering personalized pieces crafted with care. If for any reason you’re not satisfied, we’re here to help with an easy return and refund process.

Unboxing Required: To ensure a smooth return or exchange, please capture an unboxing video when you receive your order. This helps us verify any issues and speed up the process.

Received a Defective Product?: If you notice any defects, don’t worry! Simply send us a request along with your unboxing video within 30 days of receiving your item. We’ll arrange a hassle-free replacement to ensure you get the perfect piece you deserve.

Please note that as each item is customized specifically for you, we currently do not offer refunds. However, we stand by the quality of our products and are committed to making sure you’re satisfied with your purchase.

Please fill contact details cautiously such as phone number and address, if you fill details with error then shipping services might not able to deliver you order.

For any further questions, feel free to reach out to our support team—we’re always here to help!